Frequently Asked Questions
Everything you need to know about your Petoi robotics experience.
What shipping methods are available and how long does delivery take?
We offer standard and expedited worldwide shipping. Standard delivery typically takes 7-15 business days, while expedited shipping via DHL or FedEx takes 3-7 business days depending on your location.
Do your robot kits require soldering or advanced technical skills?
Most Petoi kits are designed for easy assembly with no soldering required. While basic mechanical skills are helpful, our detailed online tutorials and 3D-guided instructions make them accessible for beginners and hobbyists alike.
What is your return policy for electronic components?
We offer a 30-day return policy for unused and unopened products. If you encounter a technical defect with a specific electronic component, please contact our support team for a replacement under our limited warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various international payment gateways to ensure a secure checkout process.
Are Petoi robots compatible with Arduino and Raspberry Pi?
Yes, our robots are built on open-source frameworks. Nybble and Bittle are compatible with Arduino IDE, and they can be integrated with Raspberry Pi for advanced AI and vision processing tasks.
Do you provide educational discounts for schools or clubs?
Absolutely. We offer special bulk pricing and educational packages for STEM programs, universities, and robotics clubs. Please reach out to our sales team via the contact form for a custom quote.